Privacy Policy

Last updated: [update this date after editing]

Ladies First International ("we", "us", "our") operates this marketplace website (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

• Account information: name, email address, phone number, and password (stored securely, hashed — we never store your plain-text password).
• Order information: shipping address, items purchased, order value, and payment method selected.
• Payment information: when you pay by card or mobile wallet, your card/wallet details are collected directly by our payment partners (Stripe, JazzCash, PayFast) — we do not see or store your full card number or wallet PIN.
• Usage information: pages visited, device/browser type, and IP address, collected automatically to keep the Site secure and working correctly.
• Communications: messages you send to sellers, support, or through our chat features.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you about orders, account activity, and support requests.
• Detect and prevent fraud, abuse, and security incidents.
• Improve the Site's features and performance.
• Send you promotional offers, only if you have not opted out.

3. Sharing Your Information

We share information only where necessary:

• Sellers on the marketplace receive the shipping details and items needed to fulfil your order.
• Payment processors (Stripe, JazzCash, PayFast) receive what they need to process your payment.
• Service providers who help us run the Site (hosting, email delivery, analytics) under confidentiality obligations.
• Law enforcement or regulators, only when required by law.

We do not sell your personal information to third parties.

4. Data Security

We use industry-standard measures — encrypted connections (HTTPS), hashed passwords, and access controls — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data to a high standard.

5. Your Rights

You may:

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your account and associated personal data, subject to legal/record-keeping requirements (e.g. completed order records).

To exercise these rights, contact us using the details below.

6. Cookies

We use cookies and similar technologies to keep you logged in, remember your cart, and understand how the Site is used. You can control cookies through your browser settings.

7. Children's Privacy

The Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent changes.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: [add your support email here]